1. Introduction
Welcome to Fire 360. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and/or using our services, you agree to comply with these terms and conditions. If you disagree with any part of these terms, please do not use our website or services.
2. Services
Fire 360 offers a comprehensive range of fire safety and security solutions, including but not limited to fire suppression systems, fire alarm system commissioning, intruder alarms, CCTV systems, access control, AOV systems, Ansul systems, gas extinguishment/suppression, door entry systems, fire system maintenance, fire extinguisher servicing, sprinkler systems, and door automation. Detailed descriptions of our services are available on our website.
3. Pricing
All prices listed on our website are in GBP and are subject to change without notice. Prices for services will be confirmed at the time of booking. Any additional costs incurred due to unforeseen circumstances or changes in the scope of work will be communicated and agreed upon before proceeding.
4. Payments
Payments for services must be made in full before the commencement of any work unless otherwise agreed upon in writing. We accept various payment methods, including credit cards, bank transfers, and other electronic payment systems. Invoices will be issued, and payment terms will be clearly stated. Late payments may incur additional charges.
5. Cancellation and Refunds
Customers can cancel their service request within 48 hours of booking for a full refund. Cancellations after this period may incur charges equivalent to the costs incurred by Fire 360 up to the point of cancellation. Refunds are processed within 14 days of the cancellation request. Custom orders and special projects may have different cancellation terms, which will be communicated at the time of booking.
6. Maintenance and Support
Regular maintenance services are provided as per the agreed schedule outlined in the maintenance contract. Emergency support is available 24/7 for premium and enterprise packages. Standard package customers can access emergency support for an additional fee. Maintenance services include regular inspections, testing, and servicing of all fire safety and security equipment to ensure optimal performance and compliance with regulations.
7. Warranty
All installations come with a 12-month warranty covering parts and labour. This warranty covers defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, neglect, natural disasters, or unauthorised modifications. Warranty claims must be reported to Fire 360 within the warranty period, and proof of purchase will be required.
8. Liability
Fire 360 is not liable for any indirect, incidental, or consequential damages arising from the use of our services or failure to provide services. Our liability is limited to the cost of the service provided. Fire 360 will not be held responsible for delays or failures resulting from circumstances beyond our control, including but not limited to natural disasters, strikes, or supply chain disruptions.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, outlines how we collect, use, and safeguard your data. By using our services, you consent to the collection and use of your information as described in the Privacy Policy. We do not share your information with third parties without your consent, except as required by law.
10. Changes to Terms
Fire 360 reserves the right to update these terms and conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms. It is your responsibility to review the terms and conditions periodically to stay informed of any changes.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom. By using our services, you agree to submit to the jurisdiction of these courts for any disputes related to these terms and conditions.
12. Indemnification
You agree to indemnify, defend, and hold harmless Fire 360, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of our services or breach of these terms and conditions.
13. Intellectual Property
All content on the Fire 360 website, including text, graphics, logos, and images, is the property of Fire 360 or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
14. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision will be deemed modified to the extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
15. Entire Agreement
These terms and conditions constitute the entire agreement between you and Fire 360 regarding the use of our services and supersede any prior agreements or understandings, whether written or oral, relating to such subject matter.
16. Contact Us
For any questions or concerns regarding these terms and conditions, please contact us at:
Fire 360
Address: 585a Fulham Rd., London SW6 5UA
Telephone: (+44) 20 8945 5152
Email: info@fire360.co.uk
By using our website and services, you agree to comply with and be bound by these terms and conditions.