At Fire 360, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services and visit our website.
1. Information We Collect
- Personal Information: We collect personal information that you voluntarily provide to us when you use our services, contact us, or interact with our website. This may include your name, address, email address, phone number, and payment information.
- Technical Information: We collect technical information automatically when you visit our website. This may include your IP address, browser type, operating system, referring URLs, and pages you viewed on our site.
- Cookies: Our website uses cookies to enhance your experience and gather information about how you use our site. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
2. How We Use Your Information
- Service Provision: To provide and manage our fire safety and security services, including installation, maintenance, and support.
- Communication: To respond to your inquiries, send updates, and provide information about our services.
- Personalisation: To personalise your experience on our website and tailor our services to your preferences.
- Payments: To process payments and manage billing for our services.
- Improvement: To improve our website, services, and customer experience through analysis of usage data.
3. Information Sharing and Disclosure
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and maintenance contractors. These providers are required to protect your information and use it only for the purposes specified by Fire 360.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information.
- Deletion: You have the right to request deletion of your personal information, subject to certain legal obligations.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Data Portability: You have the right to request the transfer of your personal information to another organisation or to you, where technically feasible.
To exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
Fire 360 reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fire 360
Address: 585a Fulham Rd., London SW6 5UA
Telephone: (+44) 20 8945 5152
Email: info@fire360.co.uk
By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.